What makes INet’s support unique is we design the complete system. We write the software for every device we deploy and we have a very close working relationship with the database administrators who receive our data.
In the event of technical support issues with INet hardware or software, and to serve our customers in the most efficient way, INet offers two support plans. Our dedicated support teams provide hands-on assistance and immediate escalation for urgent issues, which speeds resolution and helps you keep your systems up and running. By connecting you with the right personnel who can solve your issues right away, and a technical account manager whose job it is to understand your business challenges, you receive unparalleled expertise, accelerated support, and strategic advice tailored to your unique needs.
With support from INet, you receive:
- Accelerated response times
- Access to a network of experts with unmatched knowledge of INet products
- Consultative assessments to help streamline processes
- Hands-on training and knowledge transfer to help increase staff expertise and improve production
We offer two service plans to fit all needs for our customers.
- Basic Support
- Premium Support
These service plans cover an array of items, including equipment replacement, software support and updates, and on-site maintenance.
Need to report an issue, contact the Support Team at firstname.lastname@example.org or 281-419-0796 and choose Option 2 from the menu.