Services
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In-plant Inventory Scans

3651900

Railcar Inspections Completed

3834945

Railcars Loaded and Offloaded

1217300

Security Seals Applied to Railcars

10955700

Basic Support

Support Services

Industrial Networks provides industry-leading support for all customers. Our software is written and supported in-house at our headquarters in Spring, Texas, and free software updates to all core (non-custom) applications are included in every support plan. Our support team can run remote diagnostics for any non-legacy device to get you back up and running as quickly as possible, and when we can’t fix things on the spot, our RMA system will allow for a temporary replacement while we figure out what is wrong with your device.

We offer customers two options for support plans:

Basic Support

  • Telephone support 8 AM – 5 PM (Central time), Monday through Friday
  • Remote diagnostics and support for INet hardware and licensed software
  • RMA processes for repair services
  • Replacement parts or rental devices shipped to you (as available) once your damaged equipment is received
  • Preventative maintenance, inspection, and repairs automatically performed
  • Free core software upgrades

Premium Support

  • 24 hours a day, 7 days a week, 365 days a year phone support
  • Remote diagnostics and support for INet hardware and licensed software
  • Automated RMA processes for repair services
  • Replacement parts or rental devices shipped to you overnight once your damaged equipment is received
  • Preventative maintenance, inspection, and repairs automatically performed
  • Free core software upgrades

Need to report an issue, contact the Support Team at support@inetlp.com or 281-419-0796 and choose Option 2 from the menu.