Basic Support


Industrial Networks provides industry-leading support for all customers. Our software is written and supported in-house at our headquarters in Spring, Texas, and free software updates to all core (non-custom) applications are included in every support plan. Our support team can run remote diagnostics for any non-legacy device to get you back up and running as quickly as possible, and when we can’t fix things on the spot, our RMA system will allow for a temporary replacement while we figure out what is wrong with your device.  

  

 

 

 

We offer customers two options for support plans:


 

Basic Support

Telephone support 8 AM – 5 PM (Central time), Monday through Friday

Remote diagnostics and support for INet hardware and licensed software

RMA processes for repair services

Replacement parts or rental devices shipped to you (as available) once your damaged equipment is received

Preventative maintenance inspection and repairs automatically performed

Free Core Software Upgrades


Premium Support

24 hours a day, 7 days a week, 365 days a year phone support

Remote diagnostics and support for INet hardware and licensed software

Automated RMA processes for repair services

Replacement parts or rental devices shipped to you overnight once your damaged equipment is receieved

Preventative maintenance, inspection, and repairs automatically performed


Need to report an issue? Contact the Support Team at support@inetlp.com or 281-419-0796 and choose Option 2 from the menu.