In-plant Inventory Scans
Railcar Inspections Completed
Railcars Loaded and Offloaded
Security Seals Applied to Railcars
Industrial Networks provides industry-leading support for all customers. Our software is written and supported in-house at our headquarters in Spring, Texas, and free software updates to all core (non-custom) applications are included in every support plan. Our support team can run remote diagnostics for any non-legacy device to get you back up and running as quickly as possible, and when we can’t fix things on the spot, our RMA system will allow for a temporary replacement while we figure out what is wrong with your device.
We offer customers two options for support plans:
Need to report an issue, contact the Support Team at firstname.lastname@example.org or 281-419-0796 and choose Option 2 from the menu.
Some customers prefer or require custom-built software applications to fit in directly with their existing processes. If you’re interested in finding out what kind of program we can help you build, contact us today at (833) AEI-TAGS or at email@example.com
We recognize that in order for our solution to bring you long term success, efficiency, and cost-savings, it’s important to implement things correctly and ensure your operation feels comfortable using INet hardware for their everyday tasks. In order to do this, we put together a process for onboarding each new site to ensure its success in the future. The Onboarding Process includes:
Additionally, we realize that changes in the times require remote working options for many of our customers. To provide you with a safe, but complete implementation, we’re including a few new measures in onboarding: